Where do you ship?
We currently ship across the United States, including Puerto Rico. International shipping is available to select destinations in Europe, and Australia.
How long does shipping take?
Orders are processed within 2–7 business days to ship. Available for packages under 16oz. Shipping times vary depending on the destination.
What If I don't t receive the package (Lost Package)?
Unfortunately, from time to time shipping carriers may lose a package, it is just the nature of shipping products. In the case where the shipping carrier loses a shipment, we will remake and reship a replacement order at our cost. However, please note the following important exceptions:
-
It's up to us to determine if a package is truly lost or just delayed. If we feel the package is delayed, we may ask you to continue to wait for the shipment.
- If the tracking is marked as 'delivered' or 'attempted delivery' or 'out for delivery', we consider the package to be delivered. This is not a lost package and you will need to work with us to locate the package. In most cases, a neighbor received the shipment and you can simply ask their neighbor, your shipment is being held by a doorman or another person responsible for final delivery of mail at that address. With a little bit of effort these packages are typically located.
-
International orders require the use of shipping and delivery infrastructures within the destination country and every country is different. For example, it's common that the package will held by customs and it's possible that you will have to collect the shipment from your local postal service. We will not be held responsible for any international shipments that aren't delivered due to unpaid customs fees.
It is your responsibility to enter your address correctly and check the tracking information.
How can I contact RunOvate?
You can reach us at runovate.us@gmail.com